Networking
This includes the design, implementation, and maintenance of network infrastructure such as routers, switches, firewalls, and wireless access points. It ensures connectivity within the
organization and with external networks.
Server Management
This involves the provisioning, configuration, and management of servers that host applications, websites, databases, and other critical services. It includes tasks such as server monitoring, patch management, and capacity planning.
Storage Solutions
This encompasses the management of data storage systems, including storage area networks , network-attached storage (NAS), and cloud storage. It involves ensuring data availability, reliability, and scalability.
Cloud Computing
This includes the deployment and management
of cloud-based infrastructure, platforms, and services. It may involve infrastructure as a
service , platform as a service , and software as a service offerings.
Virtualization Technologies
This involves the creation of virtual instances of servers, desktops, storage, and networks to optimize resource utilization, improve scalability, and enhance disaster recovery capabilities.
Security Solutions
This encompasses the implementation of security measures to protect the IT infrastructure from various threats such as malware, unauthorized access, and data breaches. It includes technologies like firewalls, antivirus software, intrusion detection systems, and encryption.
Backup & Disaster
Recovery
This involves creating and maintaining backup copies of data and implementing strategies
to recover IT systems in the event of a disaster or data loss.
Monitoring & Management Tools
This includes the deployment of software tools for monitoring the performance, availability, and health of IT infrastructure components. It helps in proactive troubleshooting and ensuring optimal system performance.
End-User Support
This involves providing technical support to end-users for resolving IT-related issues, troubleshooting hardware and software problems, and providing guidance on using IT resources effectively.
IT Service Management
Planning and designing IT services based on business requirements and user needs, including defining service portfolios, service level agreements , and service catalogs. Managing the deployment
and implementation of new or modified IT services, ensuring smooth transition and minimal disruption
to users.
Service Operation
Providing ongoing support and maintenance for IT services, including incident management, problem management, change management, and service desk operations.
Continuous Improvement
Monitoring service performance, gathering feedback from users, and implementing improvements to enhance service quality and efficiency over time.